🌿Software Ecosystems, Paid Support, and Discovery Sprints

A roundup of ideas and experiments, from premium support to software ecosystems.

This week, I’ve been testing a few different strategies around support models, client onboarding, and selecting the best platforms to build on. Here are some of the key takeaways:

• Launching Premium Support for Add-ons: Managing support can quickly become overwhelming. I’ve started rolling out premium support as a paid feature to balance value and resources, and in this guide, I share how I’m structuring it to stay focused on development while offering deeper assistance.
  

• Choosing the Right Platforms to Build For: Picking the right ecosystem to build in can make or break a product’s success. I’ve been weighing various factors like growth potential, community, and technical challenges—this article breaks down what to consider when choosing where to build.
  

• Starting Client Projects with Paid Discoveries: Instead of jumping straight into project scoping, I’ve started experimenting with paid discovery sprints. It’s a great way to create early wins, reduce risk, and set up projects for success. In this article, I break down my approach.
  

That’s all for this week! Let me know if any of these resonate with your work.

Until next time,

Lola